1. General

1.1

Moazzam Khan Couture operates the official website www.moazzamkhancouture.com and specializes in the design, manufacture, customization, and sale of luxury eastern wear, formal wear, bridal wear, menswear, and accessories under the Moazzam Khan Couture brand.

1.2

This Shipping & Delivery Policy outlines our procedures and policies regarding the processing, dispatch, shipping, and delivery of all orders placed through our website or official sales channels.

1.3

We are committed to providing a seamless shopping experience and work with trusted courier and logistics partners to ensure your order is delivered safely and efficiently.

2. Shipping & Delivery Terms

2.1 Order Processing & Dispatch

Most of our outfits are made-to-order, handcrafted, or customized. Therefore, dispatch and delivery timelines vary depending on the product and will be mentioned on the respective product page.

If you require your order by a specific date, please contact our Customer Support team before placing your order.

Please note that all delivery timelines are estimates and may change due to production schedules, public holidays, weather conditions, courier delays, customs clearance, or other unforeseen circumstances beyond our control.

2.2 Delivery Information

To ensure successful delivery, customers are required to provide accurate and complete information, including:

Moazzam Khan Couture shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

2.3 Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may arrange another delivery attempt.

Additional shipping or re-delivery charges, if any, will be the responsibility of the customer.

2.4 Delivery Delays

While we make every effort to dispatch and deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Our Customer Support team will keep you informed regarding any significant delay.

2.5 Courier Responsibility

Once your order has been dispatched, delivery is managed by our third-party courier partner.

Although we only use reputable courier services, Moazzam Khan Couture cannot be held liable for delays, damages, or delivery issues arising solely from courier operations.

2.6 Order Tracking

After dispatch, you will receive a tracking number via Email, WhatsApp, or SMS (where applicable).

You may use this tracking number to monitor the status of your shipment.

Tracking information is dependent on the courier's tracking system and may occasionally experience update delays.

2.7 Shipping Charges

Karachi

We offer FREE delivery on all orders within Karachi.

Rest of Pakistan

Shipping charges for deliveries outside Karachi are calculated based on:

The applicable shipping charges will be displayed during checkout before payment.

International Orders

International shipping charges are calculated according to:

Please note that customs duties, import taxes, VAT, clearance fees, and any other charges imposed by the destination country are not included in the product price or shipping charges.

These charges are the sole responsibility of the customer.

2.8 Customs & Import Duties

International customers are responsible for:

Moazzam Khan Couture is not responsible for delays, additional charges, confiscations, or shipment holds caused by customs authorities.

3. Goods Not Received Policy

3.1 Definition

A "Goods Not Received" claim refers to situations where a customer does not receive their order within the expected delivery timeframe.

3.2 Eligibility

This policy applies to all orders placed through Moazzam Khan Couture.

3.3 Delivery Confirmation

Orders are shipped to the delivery address provided during checkout.

Proof of delivery is maintained by our courier partner and may include delivery records, recipient confirmation, GPS verification, or courier documentation.

This proof may be used to resolve any delivery disputes.

3.4 Shipment Confirmation

Once dispatched, customers will receive a shipment confirmation along with a tracking number.

3.5 Reporting Missing Orders

Customers must report any missing shipment within 7 working days of the expected delivery date.

Claims made after this period may not be accepted.

3.6 Reporting Procedure

To report a missing shipment, please provide:

3.7 Delivery Disputes

Moazzam Khan Couture follows strict order verification and dispatch procedures.

If the courier's official records confirm successful delivery, Moazzam Khan Couture shall not be held liable for claims of non-delivery.

Customers are encouraged to contact the courier company directly regarding delivery-related concerns. Our Customer Support team will assist wherever reasonably possible.

3.8 Customer Responsibility

Customers are responsible for:

Moazzam Khan Couture shall not be responsible for failed deliveries caused by incorrect addresses, customer unavailability, or refusal to accept delivery.

3.9 Investigation

Every reported delivery issue will be reviewed carefully.

Customers may be requested to provide order details, tracking information, or any relevant documentation to assist with the investigation.

Our Customer Support team will coordinate with the courier company and communicate the outcome as soon as possible.

Contact Us

For any questions regarding shipping, delivery, or your order, please contact us:

Moazzam Khan Couture

WhatsApp: +92 321 8265077

Email: info@moazzamkhan.com

Website: www.moazzamkhan.com